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Last updated on 16-09-2025 22:28:00
MTK IT SERVICES (OPC) PRIVATE LIMITED believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
MTK IT SERVICES (OPC) PRIVATE LIMITED does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within the same day of receipt of the products.
In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within the same day of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
In case of any Refunds approved by the MTK IT SERVICES (OPC) PRIVATE LIMITED, it'll take 9-15 days for the refund to be processed to the end customer.
Our customer service team is here to help you with any questions or concerns regarding cancellations and refunds. We're committed to resolving your issues promptly and fairly.
📧 Email: info@mtkitservices.com
🕒 Hours: Monday - Friday, 9:00 AM - 6:00 PM
Protecting your digital assets with cutting-edge cybersecurity solutions. Expert consulting, advanced threat detection, and proactive security measures.
Resources
© 2024 MTK IT Services (OPC) Private Limited. All Rights Reserved.